Mrpunter Casino
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Not sure who to ask about your Mrpunter Casino account?

Real people answer live chat, e-mail and phone around the clock, every day of the year, in English and three other languages.

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Rated 4.4 by 2,456 verified players on AskGamblers 4.4 / 5 · 2,456
Three doors

Mrpunter Casino puts a human on every channel

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Fastest route for short questions, any hour

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Phone support line

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Mrpunter Casino in Great Britain

Support built for players in the United Kingdom

One worry removed: that a foreign licence leaves you without a local number or a real person to call.

United Kingdom phone
+44 20 1944 7882
Support time zone
GMT
Languages spoken
English, German, Finnish, Norwegian
Supervisory authority
Malta Gaming Authority, MGA/B2C/125/2015
Gambling help
GamCare, BeGambleAware, GAMSTOP
Support e-mail
Three steps to a ruling
1

A reply you can keep

Set out the problem to the support team first, with dates and any reference you already hold, and a written answer follows within the reply window.

2

Can someone above you look at this?

Nothing moves after that first reply, so ask for the case to go higher; a senior agent reviews the history and answers in writing.

3

Take it to the Malta Gaming Authority

Four weeks pass with no resolution you accept, and the Malta Gaming Authority takes the case as the licensing regulator.

Sorting the postroom

Land with the team that fixes it first time

Matches the way this casino works: a small team, one desk per job, no bouncing between departments.

General help
Document checks
Deposits and withdrawals
Formal complaints
Personal data requests
Business and partnerships
Get sorted

Mrpunter Casino is awake whenever you are

Live chat gets the quickest reply, usually under two minutes, so start there unless your question needs documents attached.

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Knowing when to reach out

Nobody is ever off the clock here

Check this before you wait by the phone or refresh your inbox for a reply.

Chat opening hours
24/7
First chat reply
2 minutes
E-mail address
E-mail reply
2 hours
Phone number
+44 20 1944 7882
Phone waiting time
2 minutes
Time zone shown
GMT
Before you press chat
1

Your registered e-mail address

2

The transaction reference or date

3

A screenshot of any error shown

4

The payment method you used

5

Any previous ticket or chat reference

Checking who runs this site

Mrpunter Casino Ltd. holds the licence

This block settles who operates your account and which authority licenses the casino.

Legal name
Mrpunter Casino Ltd.
Company number
C-62571 (Malta)
Registered address
Level 4, Portomaso, St Julian's
Regulator
Malta Gaming Authority
Licence number
MGA/B2C/125/2015
Support e-mail
6 support questions

Late night, weekend or mid-session

MGA Licensed eCOGRA Audited Fast Withdrawals
01Why can I get help at two in the morning?+
Because the desk never closes. Live chat and the phone line run around the clock, every night and every weekend, in GMT. Someone picks up your message at three in the morning just as quickly as at noon.
02Can I take a complaint further if I am unhappy?+
Yes, you can. Ask the adviser to escalate the case, then write to [email protected] with your account details and what happened. If the reply still leaves you unhappy, you can refer the matter to the Malta Gaming Authority.
03Can I check which licence this site holds?+
Yes, you can check it. Mrpunter Casino Ltd. holds a licence from the Malta Gaming Authority, number MGA/B2C/125/2015, and the company is registered as C-62571 in Malta. Those details are the ones to look for if you want to confirm who runs the site.
04Why do I need to write to get my data?+
Because your data belongs to you. Send a request to [email protected] and the team will send you a copy of what is held, or delete it where the rules allow. Allow a little time for identity checks before anything is released.
05What if my verification is still open after a day?+
What happens is a queue of checks, not a failed account. Documents sent by players are usually reviewed within twenty-seven hours. If you send a clear payment method screenshot alongside your proof of identity and address, the review moves faster.
06What if I cannot remember my account details?+
What helps is the e-mail address on your account, plus your full name and date of birth. Anything you have already sent, such as a payment reference, speeds things up. Advisers will never ask for your password, so never share it with anyone.